Free Shipping to Mainland UK on orders over 20

Shipping & Returns

Shipping
Non-courier orders placed before 12 noon Monday - Friday (excluding National Holidays) will be shipped the same day.
Courier orders received before 08:00am Monday - Friday (excluding National Holidays) will be shipped the same day.
All courier and body/neck orders require a contact telephone number.

Timed shipping services are only available Monday-Friday up to 1pm unless otherwise stated.
Timed services purchased outside of these times will be shipped next working day and may result in a delay in delivery e.g Parcelforce 24 selected on a Friday after 1pm will be dispatched Monday.
Unless otherwise stated all timed services exclude Saturday and Sunday as working days and do not count towards estimated delivery time e.g Parcelforce 24 selected Friday before 1pm will be dispatched Friday for delivery Monday.

Free economy shipping is offered on all mainland UK and Northern Ireland orders of 25 or more. Faster/premium options are available.
For non-mainland UK/NI, EU and overseas destinations, postage & packaging is charged based on the weight and size of your order.
Overseas destinations for which our shipping estimator does not return a price, please contact us with your requirements for exact shipping costs. We will find the best quote and email you the price. If you wish to proceed with the order we will email you a Paypal invoice with the the correct shipping charge applied.
You do not need a Paypal account, you may pay by debit or credit card.

All duties/taxes payable on international orders are the responsibility of the customer.

Axecaster will not under declare values on customs forms.


Returns
Please contact us prior to returning any items.
If any of your goods are faulty or damaged, we ask that you return the item/s to us & we will refund or replace them, whichever you would prefer. We will of course refund the return postage costs on any faulty or damaged items.

Under the Consumer Rights Directive (June 13th 2014) consumers have the right to cancel a transaction within 14 days of receipt of goods.
If you have changed your mind about your purchase & no longer require it you may return it for a refund. You must notify us of your wish to cancel the transaction by email within 14 days after the day of receipt. Items must be returned in the same new unaltered condition and, where applicable, with the original packaging,documentation and any accessories, within 14 days of you informing us of your desire to cancel the transaction. We will refund the original purchase price including original standard delivery costs in full. In the event of premium or enhanced delivery service being chosen by the purchaser we will refund the equivalent of standard delivery costs only.
Return postage is at your expense.
Items returned for exchange due to "change of mind" will also incur postage costs for the exchanged item.
Orders returned due to incorrect address provided/inability to deliver will incur postage costs for re-delivery

This does not affect your statutory rights.

Cancellation Notification Form

Use of the form below is optional. You may contact us by email with the details below to cancel your contract of sale.

To: Axecaster
1 Morrab Gardens
Ilford
IG3 9HG

I hereby give notice that I cancel my contract of sale for the following goods.

Description or product number:
Ordered on:
Received on:
Name of consumer:
Email for contact:
Address of consumer:
Signature of consumer (not required for electronic notification):
Date:
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